Order Status Explanations

Please use the guide below to understand what each order status means and what you can expect next.

Order Received

This means we have received your order and will begin processing it soon. No further action is needed at this time.

In Process

This means we are currently working on your order. You will receive an update as soon as we have more information about when your order will be ready.

Partially Filled

This means that your order has been partially completed. Some or all of the available items have been filled, while the remaining items may still be pending.

Depending on the fulfillment method you selected at checkout, your order may either be awaiting pickup or awaiting shipment.

Backorder / Special Order

These statuses essentially mean the same thing. Your order has been received, but one or more of the items you ordered are currently out of stock and have been ordered from our supplier.

For orders with this status, you should expect your items to be ready within approximately 2–4 weeks.

Awaiting Shipment

This is a special status used for orders that are being delivered to a school.

This status means your order has been completed and is awaiting the next scheduled shipment to the school.

School deliveries are made every Wednesday, beginning the second week of school and continuing through the school year, up until the last month before the school year ends.

Please note that the order status may remain as Awaiting Shipment until the scheduled school delivery takes place.

Completed / Shipped

This means your order has been fully filled and processed.

If you selected shipping as your fulfillment method, your order has been shipped. If you selected pickup, your order is ready for pickup.

Questions About Your Order?

If you have questions about your order or its current status, please contact us and we will be happy to assist you.

Phone: 941-800-7900

Email: [email protected]

```